Service providers

Writes the story text and narrates it with its text-to-speech voices.

What reaches it

Your child’s first name or nickname, age range, gender, interests and topics to avoid; the nightmare description and chosen scenario, or the adventure details; the story language. For narration, the finished story text.

Where it is processed

United States

The API gateway through which we send requests to Google’s models and to Recraft.

What reaches it

The same requests those providers receive: story prompts, narration text and illustration prompts.

Where it is processed

United States

Draws the cover and the illustrations for each story.

What reaches it

An illustration prompt built from the story: the nightmare description and scenario, or the adventure details.

Times the narration so that the words can be highlighted while the story is read aloud.

What reaches it

The narration audio and the story text.

Screens what you type for safety before a story is created.

What reaches it

The text you enter: your child’s profile (name, interests, topics to avoid, notes), the nightmare description and chosen scenario, the adventure details and the hero description.

Where it is processed

United States

Our database, sign-in service and file storage. Holds accounts, child profiles, stories, narration audio and illustrations, and sends account emails such as password resets.

What reaches it

Everything you store in Cloudberry: account email and name, child profiles, story inputs, stories, audio, illustrations, ratings, settings and consent records.

Where it is processed

European Union

Runs our API servers, the background workers that create stories and the queue between them.

What reaches it

Everything the app sends while you use it and while a story is being created, plus server logs.

Where it is processed

European Union (Frankfurt)

Hosts this website and our internal admin console.

What reaches it

Website visits and the email address you leave in the waitlist form.

Product analytics for the app.

What reaches it

A pseudonymous user ID, device and app details, usage events (for example, a story was created or finished) and an approximate location derived from your IP address. No names, story texts or anything you type.

Where it is processed

European Union

Crash and error reports from the app and our servers.

What reaches it

A pseudonymous user ID, device and app details, the error itself and the screens visited before it.

Where it is processed

European Union (Germany)

Confirms your identity when you sign in with your Google account.

What reaches it

We receive your email address, name and profile picture link from Google. Google learns that you signed in to Cloudberry.

Confirms your identity when you sign in with your Apple ID.

What reaches it

We receive your email address (or Apple’s private relay address) and, on first sign-in, your name.

Delivers updates to the app between store releases.

What reaches it

Device operating system, app version, update channel and an anonymous install ID; your IP address when the app checks for updates.

Where it is processed

United States

Hosts our mailboxes, including support@cloudberry.kids and privacy@cloudberry.kids.

What reaches it

The emails you send us and our replies.